Refund policy

14-Day Return and Exchange Policy

We want every Fly Girl to love her purchase. Please review our return and exchange policy before placing your order.

Returns

Return requests must be made within 14 days of receiving an online order or within 14 days of an in-store purchase.

To qualify for a return, merchandise must be:

Unworn, unwashed, and unused
Free from stains, odors, makeup, deodorant, and damage
Returned with all original tags attached
In its original condition and packaging
Accompanied by the receipt or proof of purchase

Approved returns are issued as store credit only. We do not provide cash refunds or refunds to the original payment method.

Exchanges

Exchange requests must be made within 7 days of receiving an online order or making an in-store purchase. Exchanges are subject to product and size availability. If the requested item is unavailable, eligible merchandise will be returned for store credit.

Return Shipping

Customers are responsible for return shipping costs. Original shipping charges are nonrefundable. We recommend using a trackable shipping service because The Collection by Hilary Banks is not responsible for returns lost or damaged in transit.

Please do not send merchandise back without approval. Unauthorized returns will not be accepted.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately with your order number and clear photos of the item. If the correct replacement is available, the item will be exchanged.

Final-Sale Items

Items marked Final Sale, gift cards, and merchandise that has been worn, washed, damaged, stained, or returned without its original tags cannot be returned or exchanged.

Store Credit

Once your return has been received, inspected, and approved, store credit will be issued within 48 hours. Store credit covers the eligible merchandise value and applicable sales tax. It does not include original or return shipping charges.

Start a Return

To request a return or exchange, email mailto:collectionbyhilaryb@icloud.com with your name, order number, the item being returned, and the reason for the request. Approved return instructions and the return address will be provided by email.

The Collection by Hilary Banks reserves the right to refuse merchandise that does not meet the requirements of this policy.